Frequently Asked Question

  • Funding through programs such as the National Disability Insurance Scheme (NDIS) or Home Care Packages (HCP) can cover a variety of support services available from Nurse Karlee. These services include personal care, domestic assistance, social support, nursing, therapeutic services, specialist behaviour management, and more. The specific coverage of a client’s funding is determined by their individual plan and care needs.

    • Social Support: Assistance with social activities, companionship, community engagement, and more.

    • Domestic Support: Help with gardening, meal preparation, household tasks, grocery shopping, and more.

    • Personal Care: Support with daily personal activities such as bathing, dressing, grooming, and more.

    • Nursing Services: Medical care and health management provided by qualified registered nurses.

    • Don’t see the support service you require? Call us to get the care you need!

  • No, there are no prepayments, lock-in contracts, or additional charges. You only pay for the time you spend with your support worker, and we do not impose any extra fees.

  • Depending on your type of funding, NDIS funds can be used to access a variety of services, including:

    -       Daily Personal Care: Support for independent living activities such as bathing, eating, and grooming.

    -       Achieving Work or Study Goals: Assistance in reaching educational or employment objectives.

    -       Transport: Enabling participation in community, social, economic, and daily life activities.

    -       Household Tasks: Help with cooking, cleaning, and laundry to maintain a client's healthy home environment.

    -       Companionship and Social Support: Support for learning new skills and engaging with the community.

  • A key principle is the shift in perspective regarding the care recipient. In person-centred practices, you are not just a passive recipient; you actively participate in making decisions about your healthcare and the support you need to live your life.

    Here’s how this approach manifests in practice:

    • You are asked about your preferences and what matters most to you regarding your health and wellbeing.

    • Your individuality—such as your likes, dislikes, goals, and values—is taken into account when decisions about your care are made.

    • Your entire life and broader social network are considered when planning your support needs.

    • Providers and health professionals collaborate with you, listening and adapting to your evolving needs.

    • You are given ample time and information to comprehend the choices available to you regarding your options.

  • We prioritize the safety of all clients by implementing a rigorous verification process for all support workers. This includes:

    ·         Detailed reference and qualification checks

    • Police checks

    • Working with Children Checks, when applicable

    Additionally, Nurse Karlee provides insurance for all support sessions booked, ensuring peace of mind for both clients and support workers.

  • Yes, It can be unsettling to have a different carer each time, so with Nurse Karlee you have the option to hire the same support worker regularly if you or your loved one prefer a familiar, friendly face.